Try these checks in order
Exact controls and access points differ by model. Stop when a step does not match your appliance or manual.
- 1
Cancel and drain
Close the door and use Cancel or Drain according to the control label. A cycle interrupted before the drain stage can leave water.
What you want: The drain pump runs and the water level falls. - 2
Clean the removable filter
Remove the lower rack. Follow the model manual to lift and rinse only the owner-removable filter. Watch for glass.
What you want: The filter and sump opening are clear. - 3
Check the sink drain
Run the kitchen faucet and confirm the sink drains normally. A blocked sink or shared trap can stop dishwasher drainage.
What you want: The sink drains quickly. - 4
Check a new disposal connection
If a garbage disposal was installed recently, confirm the dishwasher inlet knockout was removed by the installer.
What you want: The disposal inlet is open and connected. - 5
Inspect the visible drain hose
Look under the sink for a kink, crush point, loose connection, or missing high loop where required.
What you want: The hose has a smooth, supported path.
Stop and arrange help when
- There is broken glass, sharp metal, or chemical cleaner in the standing water.
- Water leaks near wiring, the plug, or the control area.
- The pump grinds, smells hot, or the breaker trips.
- The hose or pump requires cabinet or floor disassembly.
If the problem remains
Find the full model number. Open the official manual, check for a recall, and describe which checks you completed before contacting service.
See something unclear or incorrect?
Send the page link, appliance model, and the detail that needs review.