Appliance problems
Choose the appliance, then choose the problem. Start with simple checks that do not require opening the machine.
Washing machine problems
Choose the problem that best matches what you see.
Open the complete washing machine hubWashing machine not drainingWater remains in the drum or the cycle stops before spin.Washing machine not fillingLittle or no water enters the washer.Washing machine not startingThe controls or cycle will not begin.Washing machine not spinningClothes remain wet or the final spin does not complete.Washing machine shakingThe washer vibrates, bangs, or walks.Washing machine leakingWater appears under, behind, or in front of the washer.Washing machine smells badMusty or mildew odors return after washing.Washing machine door will not openThe door or lid stays locked after the cycle.Washing machine stops mid-cycleThe cycle pauses or ends before completion.
Dishwasher problems
Choose the problem that best matches what you see.
Open the complete dishwasher hubDishwasher not drainingWater remains in the bottom after the cycle.Dishwasher not fillingLittle or no water enters.Dishwasher not startingThe controls respond but the cycle does not begin.Dishwasher not cleaningFood, film, or detergent remains.Dishwasher leakingWater appears at the door, under the unit, or in the sink cabinet.Dishwasher not dryingDishes remain wet after the cycle.Dishwasher smells badFood or stale-water odors remain inside.Dishwasher detergent not dissolvingDetergent remains in the cup or on the tub.
Dryer not heatingThe drum turns but the load stays cold or damp.Dryer not startingThe display, controls, or motor will not start.Dryer takes too longThe load remains damp after a full cycle.Dryer drum not turningThe dryer hums, clicks, or runs without drum movement.Dryer overheatingThe cabinet, load, or room becomes unusually hot.Dryer squeaking or grindingA repeated squeak, scrape, or grind occurs while tumbling.Dryer stops mid-cycleThe dryer shuts off before the selected cycle ends.Dryer burning smellA hot, electrical, plastic, or scorched odor appears.
Refrigerator problems
Choose the problem that best matches what you see.
Open the complete refrigerator hubRefrigerator not coolingThe fresh-food and freezer sections are warming.Ice maker not workingThe bin stays empty or ice production slows.Refrigerator leaking waterWater appears under or inside the refrigerator.Refrigerator making noiseBuzzing, rattling, clicking, or knocking becomes unusual.Freezer not freezingFrozen food softens or the alarm appears.Freezer cold but refrigerator warmThe freezer stays cold while fresh food warms.Water dispenser not workingWater flow stops or becomes unusually slow.Refrigerator or freezer frost buildupFrost or condensation repeatedly collects inside.