Appliance Resolve

Appliance help hub

Washing machine help

Start with the symptom, then confirm the exact model before using model-specific instructions.

Create a diagnostic summaryOrganize the model, symptom, code, and checksFind the official manualRoute to verified manufacturer supportSearch official recallsCheck the exact model in government recordsRepair or replaceCompare age, cost, warranty, and safety

Start with the symptom

Washing machine troubleshooting by symptom

Start with the exact symptom instead of guessing at a failed part. A washer that will not spin may first have a drainage or load-balance problem, while a washer that will not start may point to power, the door or lid, or a control setting.

The guides below focus on visible, owner-safe checks and clearly mark the point where model-specific instructions or professional service are needed. Record the full model number and any error code before contacting support.

Browse every problemSearch error codesFind the exact manual

Common questions

What should I check first when a washer stops working?

Note the cycle stage, whether water remains, whether the display shows a code, and whether the door or lid is locked. That pattern usually leads to the correct guide.

Why are washer draining and spinning problems connected?

Many washers restrict high-speed spin until the water level is low enough, so a drain restriction can appear as a spin problem.

Do these guides replace the owner manual?

No. Controls, access points, installation limits, and reset procedures vary by model. The exact manual takes priority.

Source basis

General guidance is checked against official manufacturer support. Use the manual for your exact model when instructions differ.

Appliance Resolve EditorialLast reviewed July 31, 2026Review standards

Problem-first help

Washing machine problems

Each page begins with owner-safe checks and clear stop conditions.

Washing machine not draining

Water remains in the drum or the cycle stops before spin.

Open safe checks

Washing machine not filling

Little or no water enters the washer.

Open safe checks

Washing machine not starting

The controls or cycle will not begin.

Open safe checks

Washing machine not spinning

Clothes remain wet or the final spin does not complete.

Open safe checks

Washing machine shaking

The washer vibrates, bangs, or walks.

Open safe checks

Washing machine leaking

Water appears under, behind, or in front of the washer.

Open safe checks

Washing machine smells bad

Musty or mildew odors return after washing.

Open safe checks

Washing machine door will not open

The door or lid stays locked after the cycle.

Open safe checks

Washing machine stops mid-cycle

The cycle pauses or ends before completion.

Open safe checks

Error codes

Verified code help

Samsung washer 4C or 4ELG washer IELG washer OEWhirlpool washer F8E1 or Lo FL

Use the exact model

Do not diagnose by appearance alone

Model suffixes can change controls, access points, code meanings, and approved procedures.

Find the model labelOfficial manual support

Safety boundary

Simple external checks only

Appliance Resolve does not instruct users to service gas systems, refrigerant circuits, energized wiring, or concealed internal components.

Read the safety scope

Before service

  • Photograph the model and serial label.
  • Record the exact symptom and any code.
  • Check the official manual and recall database.
  • Bring a printable diagnostic summary.