Appliance Resolve

Safety limits

Safety rules, excluded repair tasks, and stop-use conditions for Appliance Resolve troubleshooting guidance.

Owner-safe scope

Published steps are limited to visible checks, normal cleaning, user-accessible filters, external hoses, household valves, control settings, and actions clearly described in an owner manual.

Excluded tasks

  • Gas supply, combustion, burner, or gas-valve work.
  • Refrigerant circuits, compressors, sealed systems, or refrigerant handling.
  • Microwave high-voltage components.
  • Energized internal wiring, live voltage testing, or electrical panel work.
  • Bypassing door locks, interlocks, fuses, thermal protection, or safety switches.
  • Disassembly that exposes sharp, hot, pressurized, moving, or energized components.

Stop-use conditions

Stop using the appliance and seek qualified help for smoke, fire, sparks, shock, gas odour, burning odour, melting, repeated breaker trips, major leakage, damaged power cords, structural damage, or an official recall instruction to stop.

Emergency situations

Move away from immediate danger. Contact emergency services, the utility provider, fire department, manufacturer, or another appropriate authority based on the hazard. Do not rely on a website during an active emergency.

Urgent situation guides