Try these checks in order
Exact controls and access points differ by model. Stop when a step does not match your appliance or manual.
- 1
Turn the ice maker on
Confirm the switch, arm, or control setting is in the On position for your exact model.
What you want: The ice maker is enabled. - 2
Check freezer temperature
Most ice makers need a properly cold freezer. Verify the set point and allow 24 hours after installation or a temperature change.
What you want: The freezer is near its recommended setting. - 3
Seat the ice bin
Remove and reinstall the bin so it sits flat and does not block the shutoff arm or sensor.
What you want: The bin is fully seated. - 4
Check the water supply
Confirm the refrigerator water valve is open and the line is not visibly kinked behind the appliance.
What you want: Water can reach the refrigerator without a visible leak. - 5
Remove loose cubes only
Clear cubes that are loose in the mold or chute using a plastic utensil only if the manual allows it.
What you want: No loose ice blocks the visible mechanism.
Stop and arrange help when
- The water line, valve, or filter housing leaks.
- Ice is fused around wiring or a motor.
- A sharp tool, hair dryer, or disassembly would be required.
- The freezer is not cooling normally.
If the problem remains
Find the full model number. Open the official manual, check for a recall, and describe which checks you completed before contacting service.
See something unclear or incorrect?
Send the page link, appliance model, and the detail that needs review.